Change Communication & Education Specialist

Position purpose

The Change Communication & Education Specialist (CCE), leads the effort to create and execute the communications and training plans, coordinates user role mapping activities, and helps the business manage the change of business transformation in process changes, and various key projects. The CCE specialist will also assist and support the communication lead and change efforts conducted with customers, vendors, carriers, external manufactures, and 3rd party warehouse locations (enablement activities). The CCE Specialist will assist with achievement of project objectives (scope, schedule, quality) and helps ensure successful deployment of the new systems, processes, and enhancements. The CCE Specialist will report to the BPO Leader and will work with all Leaders and functions of CCCNA. The ability to develop an understanding of interdependencies across Process Areas and integrating with the extended management team is a critical skill for success in this role. The CCE Specialist provides leadership within the Business/Function to identify potential issues and barriers to change and mitigate risks through effective change interventions by demonstrating personal commitment to the change and support of others. The CCE Specialist will coach and guide core team members to understand CCE-related activities and hold them accountable for execution.

Principal accountabilities:

35% - Change Role

Localize Change Plans to ensure activities are scheduled and executed with focus on Business/Function leadership engagement and ownership in delivering quality change events and activities. Lead key CCE activities including validating change impacts and related action plans, role mapping, and change discussions. Coordinate Change Tracker survey completion, results, and action plans. Coordinate super-user planning/selection and executing on-boarding activities. Provide guidance and coaching for Site Leads, bringing them along the change journey, and holding them accountable for deliverables. Coordinate Business/Function change activities for all sites. Act as the single point of contact for the Business/Function change network.

30% - Education Role

Working with the GIT CCE Specialist plan education delivery, schedule training, manage logistics, ensure trainer availability, and measure Super User and End User training effectiveness results. Facilitate the storage of localized training documents for the Business.

20% - Communication Role

Support communication lead in building and executing the Business/Function Communication plans covering all project or process deployment-related communications for the BU.

15% - Stakeholder Enablement Role

Work with the Leadership Team, POLs, and identified process owners within the business to manage and lead Customer, Supplier, Carrier, and Producer Enablement efforts. Hold process owners accountable for meeting deliverables by established deadlines.

If selected for an interview, you will be required to submit signed copies of your last two performance reviews. (A completed e-PMP is considered a signed copy.).

This position is posted internally as well as externally.

Relocation assistance will not be provided for this position.

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