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Change Communication & Education Specialist

Description

Position purpose

The Change Communication & Education Specialist (CCE), leads the effort to create and execute the communications and training plans, coordinates user role mapping activities, and helps the business manage the change of business transformation in process changes, and various key projects. The CCE specialist will also assist and support the communication lead and change efforts conducted with customers, vendors, carriers, external manufactures, and 3rd party warehouse locations (enablement activities). The CCE Specialist will assist with achievement of project objectives (scope, schedule, quality) and helps ensure successful deployment of the new systems, processes, and enhancements. The CCE Specialist will report to the BPO Leader and will work with all Leaders and functions of CCCNA. The ability to develop an understanding of interdependencies across Process Areas and integrating with the extended management team is a critical skill for success in this role. The CCE Specialist provides leadership within the Business/Function to identify potential issues and barriers to change and mitigate risks through effective change interventions by demonstrating personal commitment to the change and support of others. The CCE Specialist will coach and guide core team members to understand CCE-related activities and hold them accountable for execution.

Principal accountabilities:

35% - Change Role

Localize Change Plans to ensure activities are scheduled and executed with focus on Business/Function leadership engagement and ownership in delivering quality change events and activities. Lead key CCE activities including validating change impacts and related action plans, role mapping, and change discussions. Coordinate Change Tracker survey completion, results, and action plans. Coordinate super-user planning/selection and executing on-boarding activities. Provide guidance and coaching for Site Leads, bringing them along the change journey, and holding them accountable for deliverables. Coordinate Business/Function change activities for all sites. Act as the single point of contact for the Business/Function change network.

30% - Education Role

Working with the GIT CCE Specialist plan education delivery, schedule training, manage logistics, ensure trainer availability, and measure Super User and End User training effectiveness results. Facilitate the storage of localized training documents for the Business.

20% - Communication Role

Support communication lead in building and executing the Business/Function Communication plans covering all project or process deployment-related communications for the BU.

15% - Stakeholder Enablement Role

Work with the Leadership Team, POLs, and identified process owners within the business to manage and lead Customer, Supplier, Carrier, and Producer Enablement efforts. Hold process owners accountable for meeting deliverables by established deadlines.

If selected for an interview, you will be required to submit signed copies of your last two performance reviews. (A completed e-PMP is considered a signed copy.).

This position is posted internally as well as externally.

Relocation assistance will not be provided for this position.

Qualifications

Required

Bachellor degree in communications or equivalent experience

3+ years of work experience in change communications, or related field; knowledge of coaching methods and processes

Ability to travel up to 20% of the time

Previous experience leading project work in medium scale projects and change management initiatives

Abilities / Success Factors

Strong people skills; capable of breaking down complex issues and identifying key drivers; can identify cross process upstream and downstream impacts

Proven ability to lead, coach, facilitate, and communicate with individuals across a broad range of education, experience, and functional spectrums

Demonstrated behaviors consistent with Cargill Leadership Expectations

Preferred

4-year degree or equivalent in communications or equivalent management experience

7+ years of work experience in change communications, team coaching, or related field; advanced knowledge of coaching methods and processes

Knowledge of CCCNA product line value chains and work processes

Ability to build trust, relationships and communicate effectively at all levels of the organization including senior leadership

Ability to influence at all levels within the organization

Ability to frame the change message and facilitate discussion with stakeholders including senior leadership

Experience with stakeholder management

Ability to embrace, learn and drive change in the organization

Ability to manage conflict for positive outcomes

Ability to lead the localized planning and execution of the CCE (People) portion of the SAP Implementation work plan with SAP support; identifying necessary integration points with other SAP implementation or business operation activities

Ability to develop and leverage a network of Site Leads and change agents

Ability to build change management capability with Site Leads, change agents, and other stakeholders

Very strong ability and appetite to learn and apply new concepts



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